Welcome to the Aperi Help Center — your one-stop guide to everything about our products, shipping, returns, and more.
If you don’t find what you’re looking for here, feel free to contact us anytime at support@aperi.store
🔹 About Aperi
Q: What is Aperi?
A: Aperi is a U.S.-based outdoor gear brand created by adventurers, for adventurers. Our name comes from the Latin word aperire, meaning “to open.” We’re all about opening the world to exploration — with durable, reliable, and sustainable gear built for the wild.
Q: Where are you located?
A: Our headquarters are located in the United States. All orders are shipped from our U.S. fulfillment centers.
Q: Do you have a physical store?
A: Not yet! We currently operate online only but are working toward retail partnerships and pop-up events in the near future.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free regular shipping on all U.S. orders — no minimum required.
Q: How long will my order take to arrive?
A: Regular shipping usually takes 5–7 business days after processing. Express shipping (flat rate $4.99) usually arrives within 2–3 business days.
Q: Do you ship internationally?
A: Not at this time. We currently ship within the United States only, but we plan to expand soon.
Q: Is sales tax included?
A: All orders are tax-free — the price you see is the price you pay.
🔁 Returns & Refunds
Q: What is your return policy?
A: You may return most new, unused items within 14 days of delivery for a full exchange or store credit. See our full return policy.
for details.
Q: How do I start a return?
A: Email returns@aperioutdoors.com
with your order number and reason for return. We’ll send you a Return Authorization (RA) number and instructions.
Q: When will I get my refund?
A: Once your return is received and approved, refunds are typically processed within 5–10 business days to your original payment method.
💳 Payments
Q: What payment methods do you accept?
A: We accept major payment options, including:
- Visa
- MasterCard
- American Express (AMEX)
- Discover
- JCB
- PayPal
- Stripe (secure credit/debit card processing)
Q: Is my payment information secure?
A: Absolutely. All payments are encrypted and securely processed through trusted gateways (Stripe and PayPal). Aperi never stores your card details.
🧢 Products & Warranty
Q: Do your products come with a warranty?
A: Yes! All Aperi products come with a 1-year limited warranty covering manufacturing defects. For details, see our Warranty Terms
.
Q: What if my gear is defective or damaged?
A: Contact us at warranty@aperioutdoors.com
within 7 days of receiving your order. We’ll replace or repair the item at no extra cost.
Q: Are your products eco-friendly?
A: Yes — sustainability is a core value at Aperi. We prioritize recycled materials, responsible sourcing, and long-lasting design to reduce waste.
💬 Orders & Customer Support
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email so you can follow it in real time.
Q: Can I change or cancel my order after it’s placed?
A: We process orders quickly, but if you contact us within 12 hours of placing your order, we’ll do our best to modify or cancel it.
Q: How can I reach customer support?
A: You can contact our team anytime at support@aperioutdoors.com
. We typically respond within 1–2 business days.
🏕️ General
Q: Do you offer sales or discounts?
A: Currently, we’re not offering sales or discount promotions. Our pricing reflects our best value year-round.
Q: Can I partner or collaborate with Aperi?
A: We love working with outdoor creators, guides, and communities! Send your proposal to partnerships@aperioutdoors.com
.
Still have questions?
Reach out to us at support@aperi.store
— we’re always here to help you gear up and get outside.